Wednesday, April 14: 1 to 5 p.m.
What does it take for an assessor to communicate effectively
in today’s world? How do you explain a complex assessment
administration system to officials and taxpayers? Gain
insights, hints and helps in this motivational continuing
education course approved by the State Tax Commission for
four hours of elective credit for assessors.
It’s hard to be the bearer of bad news, and downright
difficult to provide state facts and statute to property owners
who are emotional and upset. The job of an assessor requires
communication on issues that are hard for taxpayers to hear.
This is not a public speaking course, it’s designed to help
assessors communicate better with the public and offers
insights into having challenging conversations. Dive into the
“how’s” of communication in assessment administration,
explore ways assessors can communicate better and get
practical advice for real-life situations. From phone calls to
presentations, get tips for navigating communications when it
comes to property tax law.
Speakers: Shila Kiander, Michigan Advanced Assessing
Officer, Director, Mecosta County Equalization; and Cindy
Dodge, Michigan Certified Assessing Officer, MTA Member
Information Services Liaison